Implementation Services

TASKE Implementation Services are available to ensure a successful project from start to finish. Partnering with select resellers, we can help you find the right hardware, software and other infrastructure components according to your needs.

Together we work through your requirements and prepare a Detailed Statement of Work (SOW). This includes a description of all provided and required hardware and software configurations plus descriptions of any additional custom work required by our Analytics team.

Installation begins once the prescribed architecture is in place. Implementation verification testing demonstrates proper functionality as agreed. Our Technical Training team will demonstrate the key features of your TASKE system, and additionally, you will have the opportunity to observe and interact with installation personnel in order to get additional first-hand experience with the overall system.

Upon successful completion of implementation, ongoing system support is provided by our Technical Support team, which provides for software updates and access to qualified personnel to ensure your system continues to run smoothly.

Note: For TASKE Essential and TASKE Reporter, only TASKE Server Installation is required.

Installation Services

TASKE Server

• verify minimum system requirements
• verify telephone system connectivity and program setup to supply TASKE software with data
• verify license information
• verify install configuration (standalone, network)
• verify integrity of data stream from PBX
• verify server IP address and computer name
• install the server software (setting IP addresses, filing destinations)
• verify data and database conversion program completed (if upgrade)
• launch TASKE Information Server, confirm data collection and file to data folders
• program the TASKE Administrator
• launch the web portal to verify real-time functionality

TASKE Desktop

• verify minimum system requirements
• install TASKE Desktop software
• verify connectivity to TASKE computer
• launch TASKE Desktop to verify privileges
• setup settings based on the customer's requirements

DisplayCentral

• verify minimum system requirements
• install DisplayCentral Designer on appropriate computer(s)
• install DisplayCentral on computer attached to LCD/plasma display
• use DisplayCentral Designer to create a layout file
• explain how to set alarms, performance indicators, web pages, and news feeds
• use DisplayCentral Designer to set the new layout on DisplayCentral computer
• run DisplayCentral