Product Training
TASKE consultants offer online and on-site product training - if you would like to reserve a training spot, please visit the Book a Training Session page. If you have questions, please call 1.877.778.2753 and ask for Professional Services or fill out the Training Information form.
Training Courses:
What will the training cover?
TASKE training will cover all of the bullets listed under each heading, answer your questions, and provide additional information about what the product can do.
Administrator
The Administrator application is used for all our applications to allow a user to track resources, customize how the software will operate, and set reporting options. This training will provide:
- an overview of the Administrator database
- instruction on how to create groups for reporting
- an understanding of the association of Agent to Agent Group to Queue and how this affects real-time and historical reporting
- direction on how to add, delete and edit account codes, and DNIS numbers
- guidance on how to edit the spectrum settings and information about how these settings affect the answer, abandon and interflow reports
- a summary of reporting options
- assistance with setting up user accounts and restricting user privileges
- information on how to view and clear maintenance logs
- tips on how to backup data
- advice on how to set collector raised alarms for data timeout
- a review and explanation of resource access control
TASKE Contact Web Interface
TASKE Contact is ACD-based reporting software geared for use in call centers. This training will provide instruction on how to:
- use real-time statistics
- customize the application to have the look and feel of your company
- setup various triggers that can cause the replay to stop at designated events
- review historical events
- interpret call information
- create reports and templates
- export, e-mail, and print reports
- drill down on call information with Visualizer
- filter call records
- modify, save and print existing searches
- put information in a graphical view
- see what has been happening in the call center today
- maximize what TASKE Contact can offer
Desktop
Desktop is an application that allows agents and supervisors to view real-time and historical data from their personal computers. This training will cover how to:
- tailor the application so that each user has only the data he/she needs
- set alarms to alert when a threshold is exceeded
- use the real-time and historical information effectively
- assign actions to call events
- gauge performance levels
- program the software so that it works best for you
DisplayCentral
DisplayCentral integrates your real-time statistics with data from a wide range of business applications and displays it on a large screen display, such as a plasma screen. In this training the experts will demonstrate how to:
- create a layout
- add real-time statistics
- show an external web page
- display an RSS news feed
- use a ticker or sequencer to display statistics
- adjust the properties of elements in your layout
- preview and run the layout on your display
TASKE Essential Web Interface
TASKE Essential is extension-based reporting software designed for general business use. This training will provide instruction on how to:
- view inbound, outbound and internal call information in real-time
- direct phone calls to available staff by looking at their state
- track the effectiveness of marketing campaigns by seeing where people are calling from
- reduce personal calls
- identify calls on hold or calls unanswered
- create reports on telephone extension activity
- see a timeline of phone activity with Visualizer
TASKE Reporter Web Interface
TASKE Reporter is an ACD-based call reporting software application designed for call centers with fewer than fifty agents. This training will demonstrate how to:
- create a detailed report
- view a timeline of call events
- perform an extensive search
- e-mail and export reports
- access historical information
- review how calls were handled
- make a trunk, agent, extension and queue report
- use a template