Analytics Services Menu

Not every call center is alike. We offer a variety of services to help you make your TASKE Contact call center software solution even better. Choose from the following menu of add-ons and services to further enhance your TASKE experience.

Not sure which of these options are best suited to your needs? Ask our professional services team - mention you are interested in TASKE Analytics and we will help you choose the service that is right for you.

Please note Analytics Services are only available to Avaya and Cisco telephone system users utilizing our TASKE Contact product.

Call Coding with Agent-Assist

Enable your agents to easily identify the nature of a call allowing call center managers to pinpoint problem areas of the business and respond accordingly.

• agents select from an Administrator-determined list of codes to classify their calls thru TASKE Desktop
• supervisors can report on compliance and frequency to make better process decisions

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Add-On Advanced Reports

Browse our catalog of additional reports purchasable for any TASKE Contact solution. Pre-packaged reports for a fixed fee that gives you the information you require while helping you control costs.

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SQL Call Database

TASKE keeps track of all the events of every inbound, outbound and extension-to-extension call. Purchase the SQL Call Database option to have a Microsoft SQL database built which will give you open access to the details of each call.

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Custom Report Writing

Do you have unique reporting requirements, but neither the time nor the experience to produce such reports? Let us do the work for you so you can derive the most value from your TASKE system. Alternatively, we can teach you how to make your own custom reports.

• Utilize high level call center-wide reports for company executives and stakeholders.
• Select the data important to you and your business
• Calculate new measures of service using your unique formulas
• Combine existing TASKE statistics with your business data to create your own measures of success.
• Create more time for other activities by lessening the tedious work of creating reports manually.
• And finally, use Custom Reports to enusure accuracy and timeliness of your deliverables.

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Data Warehouse

Combine our SQL Call Database and our Custom Report Writing to give you a full data warehouse solution. The TASKE Data warehouse contains all cradle-to-grave call records including call dispositions. Call records are available for inbound, outbound and extension-to-extension ACD and Non-ACD calls. It also contains summary level statistics for agents, queues and extensions. TASKE implements the data warehouse on a customer-provided Microsoft SQL database along with the facilities to automatically update the data.

Includes:

• TASKE’s XML and ODBC sources (includes call records and canned report data)
• Creation of data store and configuration of SQL to integrate with ODBC
• Creation of data store and configuration of SQL to integrate with XML (call records)
• Review of database schema

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An Introduction to Custom Reporting

Learn how to slice and dice TASKE data for yourself. We'll show you how to hook up to TASKE's data and build your own reports in Microsoft^® Excel or Access.

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Not sure which of these options are best suited to your needs? Ask our professional services team - mention you are interested in TASKE Analytics and we will help you choose the service that is right for you.