Are your employees stepping up to the plate?
 TASKE® Technology Inc. has developed contact-center software since 1989. Its ability to provide real-time viewing, present cradle-to-grave reporting, and forecast what's next has resulted in awards and thousands of installations worldwide.
Wouldn’t it be nice to know...
- How many phone calls your employees answered per day
- The length of each call
- How many calls they ignored
- The amount of time they spent idle
- How many personal calls each employee made
- The amount of time one of your customers waited on the phone
... exactly what is going on at all times.
Play your best game with TASKE!
- Monitor employee phone activity
- Discover the busiest and least busy times
- Indicate the best time to schedule lunch or breaks
- Track time spent on calls, breaks, and at work
- Display statistics of where people call from
- Note who ignored or abandoned calls
- Point out how long callers stayed on the phone before hanging up
- Update managers in real-time on what each employee is working on
Availability
TASKE products are currently available for the following telephone systems:
- Avaya Communication Manager and MERLIN MAGIX®
- Inter-Tel Axxess®
- Iwatsu ADIX® APS and Enterprise-CS
- Mitel SX-200®, SX-2000® and 3300 ICP
- Toshiba Strata CIX100, CIX200, CIX670 and Strata Media Application Server
About TASKE Contact
TASKE Contact is a call-reporting solution for small to mid-sized contact centers, lets you view call activity in real-time, generate call activity reports, and view a customer’s call experience from start to finish.
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