TASKE Wows Another Client

In today’s fast-paced economy it is crucial for businesses to stay on the cutting-edge of technology to outshine their competitors.  The largest security company in Michigan, Guardian Alarm, recently upgraded its technology to TASKE software and is now wowing its clients more than ever.  A spokesperson from Guardian described TASKE software as, “paying for itself almost in the first day.”

With telephones being such an integral part of employee communication and fundamental for good customer service they are an essential business tool.  As such, TASKE Technology developed software to provide detailed reports on every call. 

These in-depth reports track every call made at your business, and will answer questions about your employees like;

Who used their time most effectively?
Who had the highest volume of calls?
Who made personal calls?
Who kept clients on hold?
Who hung-up on clients?
Who called long distance?
Who performed well?

Even with 2,000 employees to account for and 6,000 calls coming in per day, Guardian Alarm was able to seamlessly answer these questions with the help of TASKE software.  Using TASKE facilitated Guardian Alarm’s managers to make better staffing decisions, lower overall costs, and increase customer satisfaction.   

In addition to contributing to Guardian Alarm’s bottom line, TASKE has improved the performance of its staff.  Its agents are responding to calls faster, keeping to suggested call lengths, and taking breaks at more opportune times.
 
For more information on how TASKE can help your business, please call 1.877.778.2753