American Chartered Bank, Avaya and TASKE work together

American Chartered Bank decided to team up with TASKE and Avaya to improve the way it does business.  The bank chose the Communication Manager solution which uses TASKE Contact and an Avaya Application Enablement Services (AES).  With this implementation managers were able to accurately measure the service levels, route calls to the right person, work remotely, create reports faster, streamline customer service, communicate better with other offices and monitor their agents in real-time.

To read the full customer brief (PDF) click here.