Announcing the Release of TASKE Contact Version 8.7

TASKE Technology is pleased to announce that TASKE Contact version 8.7 is available as a controlled release product.

With version 8.7 of TASKE Contact, TASKE offers call center supervisors even more flexibility in managing their call centers. As a web-based solution, TASKE Contact provides global access to contact center data. Some of the new features of version 8.7 include:

• Improved agent and queue real-time displays - shows an agent's daily summary statistics in addition to their current state; shows performance indicators in queue display to reveal instantly when overall performance is falling outside of set goals
• Highly customizable - choose what you want to see where; users can collect real-time and review information into one Home page view giving a clear picture of the state of the contact center; change logos and colors to use a corporate look and feel
• DisplayCentral - a new application for displaying call center statistics as well as corporate data on a large screen display (plasma, LCD, or projector technologies)
• Agent drill down - click the real-time display of any agent to view a cradle-to-grave report of all their call activity
• Audible alarms - in addition to color, select a sound to play when a threshold is exceeded to garner even more attention
• New reports - over 150 reports have been enhanced to include new forecasting, DNIS, and extension group reports; alternatively, use the ODBC driver or XML interface to generate custom reports to suit individual requirements
• PDF reports - email reports as PDF formatted attachments, or one of many alternative formats
• Enhanced administrator features - system administrators can choose to receive an email when things go awry, troubleshooters have been enhanced, error reporting improved... all to make finding problems fast and to help rectify them even faster

All customers with a current subscription to the TASKE Total Care Program are eligible to upgrade to TASKE Contact 8.7 at this time by completing the upgrade request form available at www.taske.com.