Your agents are on the phones.
But are they actually talking to clients?

Are non-ACD calls affecting service levels?

Do you know how much time your call center agents are spending on work-related ACD calls versus personal, non-ACD calls? Finding out is simple with Reports in TASKE Contact. The TASKE Agent report presents this information clearly in terms of call counts, total talk time and as a percentage of the agent's shift.

About TASKE Contact
TASKE Contact is real-time and historical call reporting software designed for today's contact center. TASKE Contact provides complete visibility of your contact center environment, allowing you to monitor and manage your resources. It helps you dynamically respond to changes in customer demand so that you can optimize resources and ensure call service levels are successfully delivered and maintained.

For additional information on TASKE Contact or any other TASKE applications please contact TASKE.

Screenshot of TASKE Contact Reports, showing Peter's ACD and Non-ACD call information.