Call activity reports tell me what happened yesterday. But what's happening right now?

Managing your business using only historical data is like driving your car looking in the rearview mirror. It gives you a clear view of the road behind, but does not help navigate the road ahead.

The real-time feature of TASKE Contact allows you to respond immediately to changing call volumes and resource availability on all inbound, outbound, and internal calls.

With a real-time view of all queue-based calls, TASKE Contact lets call center managers track a variety of important call center indicators including agents availability, longest call waiting, calls answered, and average talk time. Use this information to make continuous adjustments to your business to keep it moving smoothly in the right direction.