A customer tells you he's been on hold for over 10 minutes. Did this happen?

Find out easily by using TASKE Visualizer to validate customer issues in-depth.

Simply enter the customer's telephone number, a day or day range to search on, and view the results in an easy to read report. When you drill down to the call details, the graphical timeline in TASKE Call Visualizer tells you the exact amount of time the caller waited on hold. Using TASKE Call Visualizer, you get the information you need to properly understand a customer's complaint.

Additional benefits of TASKE Call Visualizer include:

• View cradle-to-grave call reports on all call activity to fully understand a customer's call experience
• Analyze calls quickly with a visual timeline of every call, detailing the call events and their duration
• Detect fraud and misuse of your phone systems
• Improve customer service by monitoring how calls are handled by your staff

TASKE Call Visualizer is available standalone or as part of TASKE Contact. For additional information on TASKE Call Visualizer, TASKE Contact, or other TASKE applications please contact TASKE.