Increase Productivity - Upgrade to TASKE Contact 8.5 Upgrade Release 2 today!

TASKE Contact version 8.5 upgrade release 2 includes many customer requested enhancements that can help you save time, improve business productivity, and increase your return on your TASKE investment.

Key new features are:

• Email option for Reports

  Make contact center performance information available to anyone who needs it, no matter where they are. With UR2, any of TASKE Contact's more than 150 report templates can be automatically scheduled and emailed to any valid email address or group of addresses.

  TASKE makes it easy to manage report distribution; supporting any email application, reports can be emailed from within the TASKE report interface, or scheduled to be emailed once the report has been generated, ensuring business performance metrics are communicated quickly to decision makers.

• Call Visualizer now available in myTASKE

  Previously available only in the client-server version, Call Visualizer's powerful search and filter capabilities can now be accessed from any computer with a browser interface. The application uses a natural language filter to simplify searches for specific calls, with the search result being a cradle-to-grave view of the selected call.

  Call Visualizer allows you to create filters that match call records with:

  • Dates
  • Times
  • Call types and activity
  • Call information, such as telephone numbers and account codes
  • Resource participation, such as agents, extensions, queues, and trunks

  Matching records are displayed in graphical format, providing a visual representation of the call flow.

  

• Called and Calling Number in myTASKE real-time view

  Additional information has been added in the real-time agent view. The number of the called or calling party with whom the agent is talking can be displayed along with the duration of the call and the time the agent has been in that particular state.

  This additional information makes it easier for supervisors to monitor the types of calls an agent is handling at any given time whether inbound, outbound or internal station-to-station calls.

• Agent Hold Reports

  Agent hold reports have been added to the suite of agent reports. Agent ACD hold reports provide managers information on how much time callers are spending on hold.

  Agent hold time reports can reveal training or service issues. Agents who lack the skills to handle caller issues individually may be frequently placing callers on hold to seek assistance from other agents. Lengthy hold times may also result in callers getting a negative perception of your company and its service, particularly if they have already experienced a long wait in the queue.

Ensure your business is benefiting from the latest productivity and technology advances. These new features are available for free* if you have a current TASKE Total Care subscription.

A TASKE Total Care subscription provides you with ongoing protection of your technology investment by giving you access to the latest releases as they become available, ongoing technical support and the ability to purchase additional training services.

TASKE call management solutions, provide the information you need to manage.

For additional information on TASKE Contact, or to find out when your TASKE Total Care subscription expires, please fill out the Request for Information form or call 1.877.778.2753.

* Shipping and installation charges may apply