Introducing TASKE Essential
 TASKE
Technology introduces an entirely new call management suite
- TASKE Essential. Built on the foundation of the powerful and
highly respected TASKE Contact suite, TASKE Essential is a real-time
monitoring and reporting solution tailored to the needs of the
small business without a contact center.
The benefits of TASKE
Essential call management to the enterprise
are tremendous.
Prevent calls being transferred to unattended extensions
or voicemail. The real-time
extension view ensures calls are forwarded to an
extension where someone is available to answer them.
Reduce telephone misuse and toll fraud. Using an intuitive
browser interface TASKE Essential displays real-time call activity for
monitored extensions. A manager can see whether an extension is
idle, or being used for an inbound or outbound call. They can see
the duration of the call and the number dialed, or the number of
the calling party. This information presents a clear overall picture
of phone events and usage.
Which extensions are making international calls? Are customers
being transferred, put on hold too often, or for too long? The
in-depth search
and filtering capabilities of TASKE Essential readily
provide the answers to these questions. Using user-selected filter
criteria, the search feature drills down through numerous calls
to reveal the events of a specific call, such as the amount of
time on hold or the numbers of times a caller was transferred.
This information allows managers to review call handling techniques
and improve the customer experience.
Comprehensive reports. Managers can quickly identify extensions
that are being used inappropriately for long distance or premium
rate calls. They can use trunk reports to determine if they have
enough, or too many phone lines for the size of their business.
This kind of knowledge is vital for the effective management of
communication costs.
TASKE Essential, the essential call management solution for your
business.
For more information on TASKE
Essential, contact
TASKE or fill out the Request
for Information form.
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