Avaya / TASKE Relationship Strengthened

TASKE Technology Inc. is building upon its success with Avaya™ Inc. and strengthening its position as an Avaya DevConnect premier partner. Call Management Solutionssoftware has received compliance certification for the Avaya MultiVantage™ S8100 and S8300 platforms.

Broadening their reach with an increase in supported Avaya platforms, this move jointly benefits Avaya and TASKE customers. Previously, for the Avaya product line, Avaya customers could only run TASKE software on the Avaya MERLIN MAGIX^®. The Avaya certification of TASKE on the MultiVantage platform gives TASKE customers more upgrade options, and protects their investment in Call Management Solutionssoftware.

TASKE Contact is a flexible contact center management solution. Thousands of contact center supervisors around the world rely on TASKE Contact to help manage their agents, set and meet service levels, and provide vital management information on call activity. Key features include: Real-time ACD monitoring, comprehensive historical reporting, and advanced forecasting applications.

Avaya customers now have more options in the type of Avaya systems they can use with their TASKE call management software. Customers can upgrade their TASKE system from the MERLIN MAGIX to the MultiVantage or directly purchase TASKE Contact for the MultiVantage platform.