TASKE – Hale Centre Theatre's
Ticket to Better Communication Management

Hale Centre Theatre, located in Salt Lake City, UT, is a family-operated theatre that brings plays to the local community. Last year, over 200,000 patrons saw productions at Hale Center. Originally opened in 1985, owners of Hale Centre Theatre were looking to upgrade their telephone system to better handle the increasing calls for tickets.

On the average day, Hale Centre Theatre has six agents who answer callers' questions and process ticket transactions. But recently, Mark Dietlein, President and CEO of the theatre, noticed callers were waiting on hold an extended period of time and began to wonder just how many people were not getting through or hanging up. Because of these issues and the fact that their telephone system manufacturer was no longer distributing in the United States, Dietlein decided to look at other options for handling the theatre's communications.

Dietlein decided to purchase a new telephone system that would provide the hardware to meet their needs now, and in the future. Looking for a basic phone system to help overcome their obstacles, what the centre got instead was a whole new insight into their call activity. Along with their telephone system, TASKE Contact was installed. The new TASKE software, along with TASKE's partner product, OAISYS, helped increase the productivity of the agents, monitor and report on call activity, and manage call volume so customer hold times decreased and more calls could be handled with the same number of employees.

Dietlein says, "Without question, we have saved thousands of dollars already in being able to respond to the peaks and valleys of our call volume. The new tools it has given us have made our operation much more efficient. And yes, one more benefit to me personally… peace of mind!"