It all comes down to the bottom line.

For managers, supervisors, and agents alike, good training is essential to providing high quality service. As Jackie Wiedner states in trainingmag.com, "Better trained contact center agents create more satisfied customers and therefore contribute to a company's bottom line."

So why aren't contact centers training like crazy? Unfortunately, according to Hackett Benchmarking Solutions, training is also one of the most expensive areas of the business, often accounting for as much as 10 percent of a contact center's annual budget. And yet, PriceWaterhouseCoopers says that 70 percent of Fortune 1000 companies cite a lack of trained employees as their number-one barrier to sustaining growth.

Simply stated, it just makes business sense for a contact center to implement a policy of high quality, less expensive training. This is where TASKE comes in. With TASKE Online Services, you can train more people, more often, and more efficiently - all for less money than traditional classroom training.

Don't pay for training you don't need! With affordable training in all of our applications, TASKE Online Services features easy access to TASKE product knowledge. TASKE's highly focused approach involves training three or four staff members at the same time with only one small charge. The result is a lower cost per trainee and more individual attention.
Get exactly what you want! You have the convenience of selecting and scheduling the specific courses, time, and subjects to be taken to match each employee's interest and needs. In this way, targeted training can be delivered to specific individuals during low call volume periods or scheduled learning breaks. Easier scheduling to save time and money!

This month, TASKE is happy to introduce the latest in elearning technology with WebEx. "WebEx Business Communications provides Web-based carrier-class communication services that integrate voice, video and data to enable true interaction and collaboration, across geographies and platforms," www.webex.com. Having such a high-end communication facility is vital to producing an exceptional training program.

With more focused, customized, in-depth training, students are bound to do better. Weidner states that, "According to WR Hambrecht & Co., customized e-learning leads to a 60 percent faster learning curve, compared to instructor led training." The bottom line? "Higher retention of the material puts a higher value on every dollar spent on training."
You get more for your money and it costs less. It's that simple.

Sign up for TASKE Online training today. Contact our training department or call 1.877.778.2753. For Jackie Weidner's full article on elearning in the contact center, see "Integrated E-learning and Quality Management," at www.trainingmag.com .