Spotlight on: TASKE Replay

Time Travel – imagine the possibilities…

TASKE Management Solutions offers a new approach to contact center management - Time Travel. Don't let mistakes happen over and over again. Replay the past and learn from experience!

TASKE Replay displays historical agent and queue activity. It lets you re-live the day, watching time and events unfold with up-to-the-second accuracy. For greater convenience, the playback speed is fully adjustable, and you can stop, rewind or fast-forward with the click of a mouse.

Concerned about abandoned calls? Replay's trigger feature makes it easy to pinpoint the exact time an abandoned call occurred. By examining calls in detail you can quickly reveal the source of inefficiencies in a contact center such as prolonged wait periods and staffing issues.

Traveling to the past can prevent problems in the future! TASKE Replay saves time and increases accuracy. Without Replay you would have to identify the time of the call, run multiple reports, and manually piece together the data. Even then, your accuracy would only be to 15 minute increments, not down to the second!

Manage your communication resources and costs more effectively. Reduce abandoned calls, improve service levels and simplify the management process with TASKE Replay.

Call management software that offers time travel.

It's about time.