Spotlight on: Adaptive Messaging

Integrating email and your contact center has never been easier or more affordable!

TASKE^® Technology Inc. and New Media Software Inc., now provide the most comprehensive email solution for your contact center. Adaptive Messaging is an intuitive, modular offering that provides all the features needed to process and manage email interactions in your contact center. Adaptive Messaging improve your company image?

Create personalized replies and increase customer satisfaction using server-based rules to answer frequently asked questions. Plus, improve the quality of replies and consistency using templates and keystroke macros.

• Is email taking up too much employee time?
  Automate email response without the need of employee involvement. Direct email inquiries to the most appropriate person/department or route them to remote agents directly. Employees receive fewer messages and only those messages that concern them!
• Do you need to integrate with existing systems?
  Adaptive Messaging works with your existing phone system and supports industry standard POP3/SMTP email servers; Microsoft Exchange, Lotus Notes and UNIX email servers. Agents do not require a third party client application.
• Are you ready to save money?
  With the Adaptive Messaging/TASKE combination, your business will become more efficient and productive. Employees will accomplish more in the same amount of time, as server-based rules automate repetitive tasks, which in turn, saves you money.

Simplify, with Adaptive Messaging. Provide enhanced service today, and let customers contact you in their medium of choice! Check out our Fall Promotion now! Get AM Rules Manager and AM Macro Editor FREE with the purchase of Adaptive Messaging! For more informationfill out the Request for Information formor call 1.877.77TASKE.