Spotlight on Voice ToolBox

Are customers abandoning calls while on hold for an agent?

Are they wondering how long they will have to wait before their call is answered?

Are they wishing your company had more timely and efficient front-end greetings?

- If they are, we can help.

The next generation in intelligent recorded announcement devices (RADs), TASKE Voice ToolBox maximizes service for both large and small businesses. The Voice ToolBox offers initial and recurring greetings, announcements to callers in queue, music-on-hold, overflow messaging and busy messages for trunk groups.

To address some recent questions about the TASKE Voice ToolBox, we are featuring it in this issue of the TASKE Times. Available on most platforms, Voice ToolBox is a powerful part of the TASKE® Management Solutions. As a front-end greeting, the predictive messaging aspect of Voice ToolBox notifies callers of expected wait time. This information helps decide whether or not to enter the queue and leaves them with a positive impression of an organization's strong commitment to customer service and common courtesy. The result - happier, more satisfied customers and more efficient, economical and effective front-end service.

TASKE Voice Toolbox promotes a professional first impression and provides intelligent, customizable messaging options for consistently proven call satisfaction.

Note: The TASKE Voice ToolBox is not available for all telephone systems, and not all features are supported by all telephone systems. For more information on Voice ToolBox, visit /solutions or contact us at 1-877-77TASKE, Option "2" - Sales.

Using and Creating Quick Messages with Voice ToolBox

Quick messages are often used to identify specials or service alerts on specific channels. Quick messages are constructed using the same tools as the Messages window. Use the Quick Messages window to construct quick messages using the sound files provided with the Voice ToolBox, dynamic system phrases, and user defined .wav files. The positioning of the sound files in the message platform determines the order the sound files are played.

Using the Voice Toolbox to Create Multi-level Options in your Auto Attendants

By creating an Auto Attendant within an Auto Attendant you can create multi-level options for your callers. This allows your callers to drill down to the exact calling group or queue they are looking for. For example: auto-attendant number one states Press 1 for Technical Support, while auto-attendant number two states Press 1 for Support on Widgets, Press 2 for Support on Blocks, Press 3 for Support on Whippers etc. This automatically routes caller to agents with the specific knowledge they need, increasing efficiency and customer satisfaction.