TASKE 8.1 - Latest Enhancements

TASKE is continuing to evolve our flagship products to incorporate new and innovative features that meet specific customer needs. Recent additions to release 8.1 of the TASKE Call Center Management Tools include:

• the ACD Monitor now displays called and calling numbers, providing additional information to assist supervisors in the monitoring and tracking of agent activity
• Reports now produces the new DNIS by Time reports, allowing call center supervisors to relate call volumes to specific dialed numbers
• the ACD Monitor now displays the DND Reason Code
• Reports now produces the new DND Reason Code report that shows the time spent in various DND states for Agents and Agent Groups

Note: Not all features are available on all platforms. For further information about these, or any other TASKE features, please contact us at 1-877-77TASKE, orfill out the Request for Information form.

Upgrade Today!

TASKE customers with a current maintenance contract can receive a free upgrade to the latest TASKE 8.1 release (dealers may charge for installation). To renew or extend your maintenance contract, please contact your PBX dealer, or TASKE Technology and we'll redirect your query to your dealer.