Automated Email Handing with Adaptive Messaging

After the telephone, email is the most common medium used by customers to interact with your business. Unfortunately, most small to medium size contact centers are not yet equipped to manage email traffic with the same degree of effectiveness and efficiency as telephone traffic. Adaptive Messaging meets that need with a powerful solution that is both easy-to-use and cost effective.

Developed by New Media Software Limited, Adaptive Messaging automates email handling with content-based routing, automated response generation, database look-ups, service level reporting, and other must-have features for today's blended contact center. It is a perfect solution for small to medium size call centers seeking an enterprise-wide email management tool.

Adaptive Messaging does not require an in-house email server and supports any POP3 email application, including Microsoft® Exchange, Lotus® Notes and typical ISP Internet mail accounts. For example, a small business can route incoming email sent to a Hotmail® account (yourbusiness@hotmail.com) to the appropriate agent, based on content and specified routing rules. Adaptive Messaging is installed on the TASKE server, further reducing the total cost of ownership.

Adaptive Messaging is exclusively available in North America through TASKE Technology Inc. For more information, contact us, read the press release or check our web site Solutions section.