Delivering Great Service: All-Connect Logistical Services

All-Connect Logistical Services Inc. assures each of its clients that their products will be shipped on time, every time, anywhere in North America. It's a tall order, but the full-service transportation and logistical services provider has been delivering on its promises since inception in 1991 — and smooth deliveries have been key to the company's success. After installing TASKE Call Center Management Tools in its 10-agent, inbound/outbound call center, All-Connect improved its telephone service factor to 94.5 percent and answered 85 percent of its calls in just 10 seconds.