TASKE Customer Success Story

Banking on Success: FIRSTFED

FIRSTFED offers a wide range of financial services to its customers. Their 64-agent call center handles about 400 calls per day and relies on TASKE Call Center Management Tools to efficiently ensure peak performance and maintain client satisfaction. Our product ensures FIRSTFED achieves its customer service standard of answering 80 percent of calls in 20 seconds, and, average handling time per call does not exceed 288 seconds.