TASKE Technology and Blue Pumpkin Recognized
It's no secret that TASKE Technology and Blue Pumpkin Software
strive to better serve you so that, in turn, you can offer your
customers superior customer service. We are proud to be recognized
by the following business groups and industry analysts:
- The Branham 300 annual list of top Canadian information technology
companies recently put TASKE Technology among top 100 independent
firms. Visit www.branhamgroup.com or
read our press
release to learn more.
- Paul Stockford, president and chief analyst at Saddletree Research
(saddletreeresearch.com)
recognized Blue Pumpkin in an article that was published in the
February issue of Customer Interface magazine. "Just another
startup with a funny name a couple of years ago, Blue Pumpkin
has emerged from the shadows of the larger companies to become,
as far as I can tell, today's de facto workforce management
industry leader," writes Stockford. In the article, titled "Getting
the MoJo Working", Stockford discusses why more and more
call centers are interested in workforce management solutions: "As
call centers have evolved into multichannel contact centers and
multiskilled agents become the norm, managing agent resources
has become more important than ever. Agents represent the first
(and sometimes last) line of defense in the never-ending battle
for customer satisfaction and long-term loyalty. As the range
of skills gets ever more complex and specialized, managing this
increasingly valuable human resource has become a critical success
factor."
Note: TASKE Workforce Management leverages the
power of Blue-Pumpkin's PrimeTime™ agent forecasting
and scheduling software. This combination gives you the tools you
need to provide exceptional customer service and manage your call
center with ease and confidence. Learn more about this application
at www.taske.com/solutions/.
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