TASKE 7.1.323 Now Available
We listen to the needs of our dealers and end-users. It's part
of our commitment to providing leading-edge solutions for managing today's
call centers. With this goal in mind, TASKE Technology released version
7.1.323 of TASKE Call Center Management Tools earlier this month. This
latest version offers several key enhancements:
- Abandoned Call Reporting
A new report included in the TASKE ACD ToolBox, Pilot by Abandoned Call,
displays detailed information on callers that hang up before an agent answers
the call. The report lists all abandoned calls for a given pilot, including
start time, time to abandon and the caller's Auto Number Identification
(ANI) information (telephone number and, if available, name or city). Call
center supervisors can also run the Pilot by Abandoned Call report for
any historical PBX record file created by previous versions of TASKE software.
This new report allows supervisors to analyze abandoned calls and take
corrective action to maintain appropriate service levels.
- Faster Reports
Generating reports is now faster. When tested on a 231-page report, TASKE
7.1.323 reduced processing time by 37 percent. Supervisors can maximize
their productivity and efficiency by running detailed reports on call center
activity in less time.
- Dynamic Agent Desktop Display
The TASKE Agent Desktop can now display information on a two-dimensional
screen. Users are able to set up Agent Desktop as a grid, selecting the
number of rows and columns that appear. Agents can efficiently monitor
several queues simultaneously and respond to callers quickly if call traffic
backs up. Users can organize and customize the Agent Desktop display to
fit their preferences.
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