Internet-Enabled Call Centers

Internet-enabled call centers are gaining attention. I recently came across an educational article in the CallCenterWorld.com Newsletter entitled, "The Internet-enabled Call Center—What Does it Mean". Check out this article at http://www.callcenterworld.com/login.asp?nologin=1&from=home.asp — You'll need to register to access the database of 115 articles but registration is free, and easy.

Continuing on the popular topic of the Internet, we invite you to visit our web site, for a newly released Application Note on this topic (from our home page, select "Products" and then select "White Papers & Application Notes"). You'll learn about the benefits of TASKE ACD ToolBox using TCP/IP.