FOR IMMEDIATE RELEASE

Left Bank Solutions and TASKE Technology Partner to Bring Workforce Management with Real-Time Agent Adherence to Users of Mitel, Inter-Tel, Avaya, Toshiba and Iwatsu ACD's

Ottawa, Ontario, 2 May 2003 - Left Bank Solutions^®, Inc. a developer of workforce management applications and TASKE^®Technology Inc., an established developer of call management software, have entered into an agreement in which Left Bank Solutions will integrate TASKE's data collection into their Monet^®Workforce Management System.

Both companies are focused on providing innovative, cost effective contact center management applications for small and medium contact centers.

Left Bank Solutions has developed the Monet Workforce Management System, a sophisticated workforce optimazation product that delivers demand forecasting and agent scheduling solutions. Developed specifically for the contact center industry's small and medium sectors, it offers features usually available only in large enterprise-scale systems that cost 10 to 20 times more.

Under the agreement Left Bank Solutions will leverage the TASKE integration with many leading PBX manufacturers, enabling the Monet Workforce Management System to interface with TASKE supported voice switches for the purpose of providing real-time agent adherence and historical event data.

"We recognize that TASKE has considerable experience developing robust real-time integrations with leading voice switch vendor's platforms and view them to be the very best at what they do. It made sense for us to partner with such a leading technology firm," said Chuck Ciarlo President of Left Bank Solutions, Inc.

"We are excited about our relationship with Left Bank Solutions and are pleased they approached us to provide this integration to Monet. We are happy that the Monet Workforce Management System will be available to our customers." said Dennis Johns, President and CEO of TASKE Technology Inc.

The data provided by TASKE will allow Monet to display agent adherence against the resource schedules defined in Monet as well as for the reporting of agent adherence.

With over 5000 installations world wide, TASKE is an established supplier of contact center management solutions, specializing in real-time and historical reporting of agent and call activity in a contact center.

About TASKE Technology Inc.

TASKE^®Technology Inc. is an industry leader in the development of management applications for small to mid-sized contact centers. With over a decade of innovation and development in the contact center environment, TASKE Management Solutions support a diverse selection of telephone system platforms to help you improve call handling efficiency and deliver exceptional customer service. TASKE offers training on your terms; tailored to meet your business needs at your location, to get the most out of your investment. With TASKE's affordable maintenance programs, you know your business is benefiting from the latest advances in product development. To find out how the new features in TASKE Management Solutions can make managing your contact center a whole lot easier visit .

About Left Bank Solutions, Inc.

Left Bank Solutions is a global provider of workforce optimization solutions for small and medium sized contact centers. Left Bank Solutions helps businesses to leverage their workforce investments for efficient deployment of critical resources and effective management of people-processes – significantly impacting customer service levels and business profitability. Left Bank Solutions' resource optimization solutions enable contact centers to concentrate on improving the customer service experience and reducing center costs rather than focusing on labor and time-intensive management activities.

The integrated workforce optimization solutions offered by Left Bank Solutions give customers exactly what they want – intelligent and powerful workforce management systems that are 100 percent flexible, highly reliable, easily scalable and definitely affordable.

As a complete solutions provider, Left Bank Solutions offers integrated consulting services and training to help contact center companies achieve long-term success.

For more information about Left Bank Solutions and its products, please visit http://www.leftbanksolutions.com or call +1 (310) 207-6800.

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