FOR IMMEDIATE RELEASE

TASKE Management Solutions bring cost effective contact center management to Toshiba's Strata CTX Switches

Ottawa, Ontario, 23 September 2002 - TASKE Technology Inc., a developer of management tools for the Enterprise and Contact Center, announces the general availability of its TASKE Management Solutions product suite for the Toshiba Strata CTX100 and CTX670 switching platforms.

The Toshiba Strata family of digital business telephone systems is a market leader in innovative telecommunication solutions. Building on this position, the Strata CTX100 and Strata CTX670 are Toshiba's new generation business communication systems that support robust and scaleable contact center solutions.

TASKE Management Solutions provides the Toshiba Strata CTX user a suite of easy-to-use management tools to enable a contact center supervisor to manage agents, set and meet service levels and provide vital management information on call activity.

TASKE Contact is a flexible contact management solution featuring real-time ACD monitoring; comprehensive historical reporting; the ability to replay historical data with event triggers; forecasting and traffic analysis tools; easy administration for setup and configuration; as well as support for external reader boards.

Whether managing multiple groups at one site, or multiple sites in a dispersed enterprise, TASKE Management Solutions and the Toshiba Strata CTX provide business and contact center managers the tools to help them to improve performance, service, and profitability.

Computer Telephony Solutions, Inc. (CTS), a solutions developer and service provider of computer-based telephony solutions will be the exclusive distributor of TASKE Management Solutions for the Toshiba Strata CTX 100 and CTX 670 in North America.

About TASKE Technology Inc.

Incorporated in 1990, TASKE Technology Inc. is committed to delivering management information solutions for contact centers and the enterprise. TASKE Technology supports a diverse selection of PBX platforms. Based in Ottawa, Ontario, Canada, with a Dealer Support Center located in Milwaukee, WI, U.S.A., TASKE currently provides solutions all over the globe, with over 7000installations worldwide.

About Computer Telephony Solutions

Computer Telephony Solutions, Inc. is a leading provider of advanced contact center, recording and business productivity solutions for the telecommunications industry. The company's powerful OAISYS system integrates telecommunication and computer systems to increase productivity, reduce call-handling errors, improve customer service, and increase revenue potential. The company works with a nationwide network of professional communications experts and partners to install and support OAISYS systems. CTS's Professional Services group works with our partners and customers to build customized applications, create interactive voice response applications, and integrate with a company's existing database, CRM, or customer contact software for screen pops and outbound dialing capabilities. CTS is headquartered at 9831 S. 51st Street, Phoenix, Ariz. 85044.

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