FOR IMMEDIATE RELEASE

Avaya Distributors Embrace TASKE Call Center Management Tools

Ottawa, Ontario, 7 May 2001 - TASKE Technology Inc., an industry leader in management information systems for call centers, today announced agreements with Badger Communications, Catalyst Telecom, Pinacor and Voda One Corp. to distribute TASKE® Call Center Management Tools for Avaya's MERLIN MAGIX, version 2.0. The addition of these distributors' dealers essentially doubles the already large number of dealers currently reselling the suite of TASKE Call Center Management Tools.

Agreements were established with each distributor in the first quarter of 2001. Over the past three months, TASKE Technology has successfully equipped these distributors and their dealers with the education and the tools they need to sell TASKE Technology/Avaya integrated solutions to the call center industry.

"Working with Avaya's network of distributors is key to providing total voice and data solutions for the call center customers," said Bill Dunnion, vice president sales and marketing, TASKE Technology. "We are committed to working with Avaya's distributors to provide innovative call center management solutions that deliver improved service levels, are easy to install, and are cost effective."

Badger Communications, Durand, WI, is an Avaya Distributor and customer-driven company. "As the market moves to performance based quality of care, we believe adding TASKE Call Center Management Tools to our portfolio is in the best interest of our call center customers. Our focus is the rural marketplace and the TASKE solution proves itself with as little as four agents!" said Cliff Albertson, Executive Vice President and General Manager.

Catalyst Telecom, Greenville, SC, a sales unit of ScanSource, Inc. (Nasdaq: SCSC), believes the best way to grow their business is by adding value for their customers. "The addition of TASKE Technology's products to our lineup makes it easier for Catalyst solution providers to offer and support total call center solutions for their customers," said Farrar Pittman, Catalyst's Vice President of Sales and Merchandising. "We're committed to offering products to our customers that will provide them with the best opportunities for success in a competitive marketplace, and we believe TASKE Technology's leading software solutions will perfectly complement our offering."

Pinacor, Tempe, AZ, is a leading distributor of voice, video and data communications technology, specializing in Avaya products and related technology. "Pinacor provides dealers a single source for products, support and solutions for voice, data and converged networks," said Chris Marlar, Director Product Management. "Adding a high-quality product line like TASKE Call Center Management Tools enhances the broad array of choices we offer our customers, making it easier for them to deliver the best solutions to their customers."

Voda One Corp., Pittsburgh, PA, is an Avaya-focused networking distributor intent on providingthat provides its customers with the tools and services they need to successfully navigate the convergence of voice and data technologies. "As voice and data converge, we believe TASKE Call Center Management Tools will be an in-demand solution for our customers who sell to call centers, since it so readily complements Avaya's products," said Jack Friedman, general manager of Voda One. "It presents a significant savings of funding and resources for end-users, and our sales teams have been trained to recognize the opportunities this opens up for integrators and resellers in this segment. The addition of TASKE's solutions enhances our portfolio of value products and allows us to better help our integrators and resellers assemble turn-key solutions and help them enter the convergence market."

"The support of distributors like Voda One has contributed to our growth as a provider of communications solutions," stated Daryl M. Bradley, vice president of sales and operations at Matrix Technologies, a DC-area integrator. "We're glad to see that such a valued partner will be offering these high-quality solutions. The fact that a trusted distributor has added expertise in TASKE's call center technologies can only reinforce our relationship with them, and TASKE, within the channel."

About TASKE Call Center Management Tools

TASKE® Call Center Management Tools is an integrated, enterprise- ready suite of management solutions for call centers of any size. TASKE software provides call center supervisors with the information they need to manage, plan or expand operations with ease and confidence. TASKE Call Center Management Tools include features real-time monitoring, historical reporting and effective workforce forecasting and scheduling in a unified and easy-to-use software package.

About TASKE Technology Inc.

TASKE Technology Inc., an industry leader in management information systems for automatic call distribution, is committed to delivering solutions for today's — and tomorrow's — advanced call centers. Through continued product innovation and development, TASKE Technology enables businesses to increase client loyalty and retention by efficiently providing exceptional customer service. TASKE Technology has an 11-year history of offering proven, robust, and affordable products, with more than 4,700 installations worldwide. TASKE Technology supports a diverse selection of platforms by manufacturers such as Avaya, Inter-Tel, Iwatsu and Mitel. The company is based in Ottawa, Ontario, Canada, and was recently listed in the top 100 independent Canadian software firms by the Branham Group, an international information technology consulting organization. For more information about TASKE Technology, visit www.taske.com.

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