FOR IMMEDIATE RELEASE

TASKE Technology Delivers Affordable Workforce Management for Small Call Centers

Ottawa, Ontario, 12 March 2001 - TASKE Technology Inc., an industry leader in management information systems for call centers, today announced the release of TASKE Workforce Management, a premier agent forecasting and scheduling tool for small- to medium-sized call centers.

Easy Forecasting & Scheduling

Leveraging the power of Blue Pumpkin's PrimeTime forecasting and scheduling software, TASKE Workforce Management optimizes agent schedules to maximize call center efficiency. TASKE Workforce Management draws on historical ACD data to accurately forecast call volumes and easily schedule staff. Call center managers can effortlessly create schedules that ensure the correct number of agents, with appropriate skill sets, are always available to respond to customer inquiries. When agents call in sick or are otherwise unavailable, TASKE Workforce Management can make schedule changes on the fly. TASKE Workforce Management can help improve customer satisfaction while reducing costly overstaffing errors even in the most complex scheduling requirements.

Real-time Adherence Monitoring

Seamlessly integrated with version 8.0 of TASKE Call Center Management Tools, TASKE Workforce Management provides call center supervisors with immediate notification if PrimeTime schedules are not being followed. TASKE's unique Real-Time Agent Adherence feature displays visual and audible alarms, through the TASKE ACD Monitor, whenever non-adherence occurs. With this single application, supervisors can take corrective action before non-adherence affects service levels and customer satisfaction.

"For the first time, smaller call centers can enjoy the benefits of world-class workforce management software and real-time adherence monitoring that in the past was economically viable only for larger call centers," said David Blackburn, vice-president of product management and alliances, TASKE Technology Inc. "This is part of our commitment to delivering advanced management solutions through in-house research and development and relationships with leading third-party vendors. In this case, we've integrated the power of the acclaimed PrimeTime forecasting and scheduling engine to meet these objectives, as well as having developed a real-time agent adherence component that's second to none."

Availability

TASKE Call Center Management Tools 8.0, including a free, 30-day trial of the TASKE Workforce Management option, is available now. For more information call 1-877-77-TASKE or contact us.

About Blue Pumpkin Software

Blue Pumpkin Software is the market leader in workforce management solutions designed to help customer contact centers leverage their skilled resources to provide excellent customer service. Blue Pumpkin provides the tools necessary to efficiently schedule and manage contact center personnel, ensuring that the right person with the right skills handles customer interactions. These solutions help maximize the human potential to guarantee superior customer service across a variety of contact channels, including Web, phone and email. With a family of flexible applications integrated with leading contact center technology partners, Blue Pumpkin gives contact centers the freedom to choose how to run their businesses. Blue Pumpkin Software is headquartered in Silicon Valley, with offices around the world. Blue Pumpkin's customers span a number of industries and include ADP, Apple Computer, Airborne Express, AOL/CompuServe Europe, AT&T, Carlson Wagonlit Travel, Drugstore.com, JetBlue Airways, KitchenAid, TimeWarner Cable and Verio. For more information about Blue Pumpkin and its products, please visit www.blue-pumpkin.com.

About TASKE Technology Inc.

TASKE Technology Inc., an industry leader in management information systems for automatic call distribution, is committed to delivering solutions for today's — and tomorrow's — advanced call centers. Through continued product innovation and development, TASKE Technology enables businesses to increase client loyalty and retention by efficiently providing exceptional customer service. TASKE Technology has an 11-year history of offering proven, robust, and affordable products, with more than 4,400 installations worldwide. TASKE Technology supports a diverse selection of platforms by manufacturers such as Avaya, Inter-Tel, Iwatsu and Mitel. The company is based in Ottawa, Ontario, Canada, and was recently listed in the top 100 independent Canadian software firms by the Branham Group, an international information technology consulting organization. For more information about TASKE Technology, visit www.TASKE.com.

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