FOR IMMEDIATE RELEASE

TASKE Technology Delivers Next-Generation Call Center Management Tools for Advanced Workforce Management and Enhanced Communication

Ottawa, Ontario, 20 June 2000 - TASKE Technology Inc., a leading provider of call center management solutions, today announced the release of TASKE® Call Center Management Tools version 7.1.

TASKE 7.1 features Blue Pumpkin Software Inc.'s award-winning PrimeTime™ Workforce Management Solution, a turnkey application for core agent forecasting and scheduling, and TASKE Chat, an on-screen communications utility for supervisors and agents. These enhancements continue TASKE Technology's vision to deliver the tools supervisors need to manage their call center operations with confidence and ease.

"TASKE 7.1 is very easy to use, yet it has all the functionality I need to run my call center," says Tracey Rodgers, Manager of Information Services for Atlantic Mortgage & Investment Corp. "Running reports is so easy and I really like the centralized administrative functions. I can update database information and see the changes in real time."

Effectively Schedule and Manage Staff

Blue Pumpkin's PrimeTime helps call center supervisors effectively manage staffing requirements by accurately forecasting agent requirements based on the call center's ACD information. PrimeTime's agent scheduling functions ensure optimal customer service based on the availability of personnel and the call center's service level policies. The software also delivers detailed reports on call center metrics.

PrimeTime is quick and easy to implement, seamlessly integrating with the TASKE ACD ToolBox. The TASKE ACD ToolBox automatically transfers historical call center data to PrimeTime, which uses this information to create optimal agent schedules.

"The new features in version 7.1 provide greater value to the call center and the supervisor," says Bill Dunnion, TASKE Technology's Vice President of Sales and Marketing. "The integration of Blue Pumpkin's workforce management software means TASKE call centers reap the benefits of a world-class call center management package, such as more accurate staffing forecasts, improved customer service, and reduced costs."

Improved Communication within the Call Center

TASKE Chat is an on-screen dialog utility that provides broadcast messaging capability for supervisors, and one-to-one communications for supervisors and agents.

TASKE Chat's Broadcast feature allows supervisors to communicate with all on-site agents simultaneously – and immediately. With the click of a mouse, supervisors can warn of slipping service levels, congratulate agents on a job well done, or convey other messages directly to all agents concurrently.

"TASKE Chat is an efficient way to communicate within the call center," says Rodgers. "I can send a message to all agents at once, or discreetly talk to one agent at a time. Agents can also let me know what's happening without launching another computer program or tying up their telephone. The caller and the other agents don't even know a conversation is taking place."

Further Enhancements to Improve Operations

In addition to Blue Pumpkin's PrimeTime and TASKE Chat, further enhancements available in TASKE 7.1 include:

• With the new License Tab in the TASKE Information Server, administrators need only click the Update button to activate the new software license file, instead of restarting the TASKE Information Server. The result is no disruption of real-time ACD monitoring and no gaps in report information.
• Auto-dial Schedules allow supervisors to automatically route calls during holidays and peak traffic volumes, or change voice messages for short periods of time.
• ACD Monitor enhancements now make it easier than ever to move agents around on the Agent Map view. Supervisors can customize their screen to enable them to manage the call center more efficiently.

Now Shipping

TASKE 7.1 is available immediately and includes a free, fully functional, 30-day trial copy of Blue Pumpkin's PrimeTime. Trial copies of PrimeTime can be converted to licensed versions by contacting TASKE Technology to obtain a software password. Users do not have to re-install the software or re-enter any data. TASKE Technology also offers technical support for users of PrimeTime, when purchased with TASKE ACD ToolBox. For more information, or to place an order, please contact TASKE Technology at 1-877-77TASKE.

About TASKE Call Center Management Tools

TASKE Call Center Management Tools 7.1, an integrated, enterprise-ready solution for call centers of all types and size, provides supervisors with the information they need to manage, plan or expand operations with ease and confidence. Featuring workforce management, an agent chat utility, the unique ACD Replay tool, real-time monitoring, historical reporting, reader-board messaging, and call traffic analysis, TASKE Call Center Management Tools allow call center supervisors to improve customer service and reduce costs.

About TASKE Technology Inc.

Incorporated in 1989, TASKE Technology Inc. is based in Kanata, ON, with Dealer Support Centers located in Milwaukee, WI, and Fort Lauderdale, FL. TASKE currently provides call center management solutions all over the globe, with more than 4,200 installations worldwide. For more information, visit www.TASKE.com.

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