FOR IMMEDIATE RELEASE

TASKE 7.0 Off to a Soaring Start

Ottawa, Ontario, 7 March 2000 - TASKE Technology Inc., a leader in call center management software, today announced better-than-expected sales of its latest offering, TASKE® Call Center Management Tools 7.0 for Mitel and Inter-Tel telephone systems. (TASKE 7.0 for the Iwatsu ADIX telephone switch will be available shortly.)

Since launching version 7 of its award-winning ACD monitoring and reporting solution in mid November, TASKE has shipped more than 265 copies through re-sellers across North America.

The successful debut of TASKE 7.0 is further evidence of the need for robust and simple call center management solutions, says Bill Dunnion, TASKE's VP of Sales & Marketing.

"Version 7 is a hit with call center managers because it is easy to use, yet quite versatile," says Dunnion. "Supervisors can effortlessly monitor their call center and easily generate clear and detailed reports on previous ACD activity with TASKE's new software. Dealers seem to appreciate the ease of installation and implementation, as well as the simplified product portfolio."

"What I really like about TASKE is how easy it is to get all the information I need to run my call center," says Laura Hood, Assistant Manager of Customer Service for DCI Marketing. Based in Milwaukee, WI, DCI Marketing specializes in custom point-of-purchase displays. The company maintains an inbound call center of 25 agents that runs TASKE software.

"I can keep track of what's happening with my agents throughout the day and get detailed reports on past call center activity with just a few clicks of my mouse," says Hood. "TASKE is powerful and simple. It's the best of both worlds."

Contributing to the popularity of TASKE Call Center Management Tools are the significant enhancements included with this latest release, including:

• TASKE ACD Replay is now included with TASKE ACD Monitor. ACD Replay allows users to play back call center events in real time, through clear, graphical representations of queue and agent activity.
• A streamlined, intuitive GUI, featuring greater integration among individual applications.
• Agent Map view in TASKE ACD Monitor displays the state of individual agents by color, for a quick overview of current activity on the call center floor. Supervisors can easily create an on-screen diagram of the call center layout by moving names from the agent list to the map with drag-and-drop simplicity.
• Enterprise management capability that facilitates call center management across multiple locations via wide area network.
• More than 150 standard reports on a variety of ACD variables in intervals as low as 15 minutes. User can select and save ACD variables in report templates that can be used again in the future.

Call centers with previous versions of TASKE software can upgrade to TASKE 7.0 under the terms of their particular maintenance warranty. Customers can contact TASKE or their Mitel dealer for warranty and upgrade status.

About TASKE Technology Inc.

Incorporated in 1990, TASKE Technology Inc. is based in Kanata, ON, with Dealer Support Centers located in Milwaukee, WI, and Fort Lauderdale, FL. TASKE currently provides call center management solutions all over the globe, with more than 4,000 installations worldwide.

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