TASKE Media FAQ

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• What does TASKE do?

  TASKE Technology Inc., a leader in communications management, is committed to delivering advanced solutions for the contact center and enterprise. Through continued product innovation and development, TASKE Technology enables businesses to provide exceptional customer service and increase customer loyalty and retention. With thousands of installations worldwide, the company offers unmatched technical support and expert training for its entire suite of management tools. TASKE Technology has an excellent, long-standing, reputation of offering proven, robust, and affordable products available for Avaya, Cisco, Inter-Tel, Mitel, Toshiba, and Iwatsu platforms.

  The product suite, TASKE Call Management Solutions, ensures that contact centers and any business with a telephone system can service large numbers of telephone calls personally and effectively during peak traffic times. With its comprehensive reporting and analysis tools, TASKE reporting software allows managers to easily coordinate and optimize business resources. An award-winning product, TASKE Contact, supports the real-time collection and management of information and activities. The replay feature of TASKE Contact features up-to-the-second accuracy on historical agent and queue activity and Enterprise allows supervisors to manage various office locations through one convenient user interface. TASKE Contact also includes seamless integration with various workforce management solutions. Other products include desktop and large display messaging tools.

• What are the products produced by TASKE Technology?

  TASKE has a full complement of solutions for managers.

  • TASKE Contact is for managing a call center using real-time and historical reporting methods
  • TASKE Essential is for general business telephone management, showing extension activity in real-time and providing historical reports on telephone usage
  • TASKE Reporter is for a call center that only requires historical reporting
  • TASKE Visualizer is for any business who just needs to be able to search for calls based on specific criteria

  For more information, view the Solutions section of this web site.

• What is call management?

  Call management applications collect and manage real-time and historical data and activities that occur within a contact center, call center, or small business. This gives managers accurate information to make decisions affecting the operational efficiency and customer service levels within their business. Additional applications include: large screen displays, desktop messaging; reader-board messaging; and workforce management tools.

• Why do businesses need call management applications?

  The link between computers and telephones has changed the landscape for businesses over the last 25 years. With this link, the amount of data running through an enterprise has skyrocketed. Technology has also enabled us to have remote workers and clustered telephone systems. With all these advancements, the only way a manager is going to keep loyal customers, is to deliver exceptional service; the only way a manager can deliver exceptional service and prevent skyrocketing operational costs, is through effective management of communication resources.

• What vertical markets are TASKE products suitable for?

  TASKE software caters to numerous industries. Any business that has numerous phones has a direct need for a call management system. TASKE is a definite asset for clients in the following markets:

  Legal Services	Real Estate	Accounting
  Retail	Manufacturing	Transportation
  Hospitality	Banking & Finance	Utilities
  Healthcare	Education & Social Services	Communication

• What differentiates TASKE Technology from its competitors?

  Three key differentiators keep TASKE Technology ahead of the competition:

  1. A proven, robust product that continues to offer innovative features
  2. An excellent reputation with over two decades of quality service
  3. Superior customer support

  Product. Loyal customers have used our exceptional product for two decades. Our continued innovation offers customers new features and stays ahead of technological advances in the industry.

  Reputation. TASKE Technology has established a superior reputation in the call management market for delivering an excellent product and valuable support for over two decades.

  Superior Support. Our team of professional technical support specialists and professional service experts go the extra mile for resellers and for customers. In addition, we offer all our services on-line for extra convenience and versatility not to mention signficant cost savings to the customer.

• How does TASKE plan to ensure success in this market?

  TASKE continues to innovate by listening to and acting on customer, reseller and industry needs. In addition, as customers move from traditional switches to VOIP, TASKE products provide investment protection, as they integrate and upgrade seamlessly from one to the other.

• How broad is TASKE's customer base?

  Currently, TASKE Technology has over 7000 installations worldwide and supports integration from leading manufacturers, including: Avaya, Inter-Tel, Iwatsu, Mitel, and Toshiba.

• Is TASKE software distributed internationally?

  Our primary focus is centered on North America. Nonetheless, TASKE has had installations around the world in Europe, the Middle East and Asia Pacific.

• Does TASKE Technology have existing partnerships?

  View the partner page for a full listing of all our partners.