TASKE Media FAQ
- What does TASKE do?
- What are the products produced by TASKE Technology?
- What is call management?
- Why do businesses need call management applications?
- What vertical markets are TASKE products suitable for?
- What differentiates TASKE Technology from its competitors?
- How does TASKE plan to ensure success in this market?
- How broad is TASKE’s customer base?
- Is TASKE software distributed internationally?
- Does TASKE Technology have existing partnerships?
What does TASKE do?
TASKE Technology Inc., a leader in communications management, is committed to delivering advanced solutions for the contact center and enterprise. Through continued product innovation and development, TASKE Technology enables businesses to provide exceptional customer service and increase customer loyalty and retention. With thousands of installations worldwide, the company offers unmatched technical support and expert training for its entire suite of management tools. TASKE Technology has an excellent, long-standing, reputation of offering proven, robust, and affordable products available for Avaya, Inter-Tel, Mitel, Toshiba, and Iwatsu platforms.
The product suite, TASKE Call Management Solutions, ensures that contact centers and small business can service large numbers of telephone calls personally and effectively during peak traffic times. With its comprehensive reporting and analysis tools, TASKE software allows managers to easily coordinate and optimize business resources. An award-winning product, TASKE Contact, supports the real-time collection and management of information and activities. The replay feature of TASKE Contact features up-to-the-second accuracy on historical agent and queue activity and Enterprise allows supervisors to manage various office locations through one convenient user interface. TASKE Contact also includes seamless integration with TASKE Workforce Management, featuring agent forecasting and scheduling tools from Blue Pumpkin Software, Left Bank Solutions and IEX. TASKE Announcer is an intelligent recorded announcement device that provides limitless queue messaging options and notifies callers of expected wait time. Other products include desktop and reader-board messaging tools, and call accounting software.
What are the products produced by TASKE Technology?
TASKE has a full complement of solutions for managers. For more information, view the Solutions section of this web site.
What is call management?
Call management applications collect and manage real-time and historical data and activities that occur within a contact center, call center, or small business. This gives managers accurate information to make decisions affecting the operational efficiency and customer service levels within their business. Additional applications include: an intelligent recorded announcement device that provides limitless queue messaging options and notifies callers of expected wait time; desktop and reader-board messaging tools; call accounting software; and workforce management tools.
Why do businesses need call management applications?
The link between computers and telephones has changed the landscape for businesses over the last 15 years. With this link, the amount of data running through an enterprise has skyrocketed. Technology has also enabled us to have remote workers and clustered telephone systems. With all these advancements, the only way a manager is going to keep loyal customers, is to deliver exceptional service; the only way a manager can deliver exceptional service and prevent skyrocketing operational costs, is through effective management of communication resources.
What vertical markets are TASKE products suitable for?
TASKE software caters to numerous industries. Any business that has numerous phones has a direct need for a call management system. TASKE is a definite asset for clients in the following markets:
| Legal Services | Real Estate | Accounting |
| Retail | Manufacturing | Transportation |
| Hospitality | Banking & Finance | Utilities |
| Healthcare | Education & Social Services | Communication |
What differentiates TASKE Technology from its competitors?
Three key differentiators keep TASKE Technology ahead of the competition:
- A proven, robust product that continues to offer innovative features
- An excellent reputation with over a decade of quality service
- Superior customer support
Product. Loyal customers have used our exceptional product for over a decade. Our continued innovation offers customers new features and stays ahead of technological advances in the industry, like the Internet. TASKE leverages the Internet so that contact centers can Internet-enable TASKE Management Solutions for remote workers.
Reputation. TASKE Technology has established a superior reputation in the call management market for delivering an excellent product and valuable support for over a decade.
Superior Support. Our team of professional technical support specialists and training experts go the extra mile for dealers and for customers. We have just introduced on-line training for extra convenience and versatility and cost savings to the customer.
How does TASKE plan to ensure success in this market?
TASKE continues to innovate by listening to and acting on customer, dealer and industry needs. In addition, as customers move from traditional switches to VOIP, TASKE products provide investment protection, as they integrate and upgrade seamlessly from one to the other.
How broad is TASKE’s customer base?
Currently, TASKE Technology hasover 5000installations worldwide and supports integration from leading manufacturers, including: Avaya, Inter-Tel, Iwatsu, Mitel, and Toshiba.
Is TASKE software distributed internationally?
Our primary focus is centered on North America. Nonetheless, TASKE has had installations around the world in Europe, the Middle East and Asia Pacific.
Does TASKE Technology have existing partnerships?
View the partners pages for a full listing of all distribution and technology partners.