Industry Links
To help you stay abreast of the latest information in the call center industry, we offer the following resource links.
www.1to1.com
Peppers & Rogers Group is a globally recognized leader in developing, implementing and communicating customer development business strategies. Clients on six continents include companies in automotive, computer, consumer goods, e-commerce, financial services, healthcare, IT, media, retail, telecommunications, and travel.
www.callcentermagazine.com
Call Center Magazine is a non-biased, web trade publication that reviews software products, training and consulting services for call centers.
www.tmcnet.com
TMC™ is a publishing and trade show company focused only on the fields of telecom/datacom convergence, and today's technical call center.
www.computertelephony.org
The CT Portal includes white papers, case studies and news stories related to Computer Telephony.
www.whatis.com
whatis® contains over 2,000 individual encyclopedic definition/topics and a number of quick-reference pages about information technology, especially the Internet and computers.
www.callcentercoach.com
Call Center Coach, LLC is dedicated to providing call center professionals with a comprehensive resource package that contains the latest information affecting the customer relationship management industry.
www.crmxchange.com
The CRMXchange is for contact center and customer relationship management professionals. It's your place on the Internet for an exchange of information on customer relationship management (CRM), sales, call center, and telemarketing issues.
www.contactcenterworld.com
A truly global web site, contactcenterworld.com is dedicated to bringing you the best content relating to the contact center industry. Whether you're looking for industry articles, the latest news, or wish to discuss your own ideas with colleagues, contactcenterworld.com is the place to be.
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